eZWay Privacy Policy

Last Updated: December 11, 2024
Thank you for using the eZWay Network mobile application ("App"). This Privacy Policy explains how eZWay Broadcasting, Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application. This policy applies to our iOS and Android mobile applications and supplements our general website privacy policy.
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the App.

1. Information We Collect
1.1 Information You Provide to Us
When you use the App, we may collect the following information that you voluntarily provide:
* Account Information: Name, email address, phone number, username, password, and profile information
* Profile Content: Photos, videos, bio, professional information, and other content you upload
* Payment Information: Billing address and payment details (processed securely through third-party payment processors)
* Communications: Messages, posts, comments, and other content you create or share within the App
* Support Requests: Information you provide when contacting customer support
1.2 Information Collected Automatically
When you use the App, we automatically collect certain information:
* Device Information: Device type, operating system version, unique device identifiers, mobile network information
* Usage Data: Features used, pages viewed, time spent in the App, interaction with content
* Location Information: Approximate location based on IP address (we do not collect precise GPS location unless you explicitly grant permission)
* Log Data: IP address, browser type, access times, crashes, and system activity
1.3 Information from Third Parties
We may receive information about you from:
* Social Media Platforms: If you connect your social media accounts
* Analytics Providers: Aggregated usage statistics and performance data

2. How We Use Your Information
We use the collected information for the following purposes:
* Provide Services: To create and manage your account, process subscriptions, and deliver App features
* Communications: To send you notifications, updates, newsletters, and promotional materials (you can opt out at any time)
* Personalization: To customize your experience and show relevant content
* Payment Processing: To process transactions and manage billing
* Analytics: To understand how users interact with the App and improve our services
* Security: To detect, prevent, and address fraud, abuse, and security issues
* Legal Compliance: To comply with legal obligations and enforce our Terms of Use
* Customer Support: To respond to your inquiries and provide assistance

3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 With Your Consent
We share information that you choose to make public through your account settings, such as your profile, posts, and content.
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf:
* Analytics: Google Analytics, Firebase for app performance and usage analytics
* Communication Tools: Email service providers for newsletters and notifications
* Customer Support: Help desk software for support ticket management
These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
3.4 Protection of Rights
We may disclose information to protect our rights, property, safety, or the rights of our users or others.

4. Your Data Rights and Choices
Depending on your location, you may have the following rights:
4.1 Access and Portability
You can access and download your personal information through your account settings.
4.2 Correction
You can update or correct your account information at any time through the App.
4.3 Deletion
You can request deletion of your account and personal data by contacting us at support@ezwaynetwork.com. Note that some information may be retained as required by law or for legitimate business purposes.
4.4 Opt-Out
* Marketing Communications: Unsubscribe from promotional emails using the link in each message
* Push Notifications: Disable notifications in your device settings or App settings
* Cookies: Manage cookie preferences through your device browser settings
4.5 Do Not Sell My Information
We do not sell your personal information. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain information:
* Legal Requirements: As required by applicable laws and regulations
* Dispute Resolution: To resolve disputes or enforce our agreements
* Security: To prevent fraud and abuse
Typically, we retain data for up to 7 years after account closure, unless a longer retention period is required by law.

6. Security
We implement appropriate technical and organizational measures to protect your personal information, including:
* Encryption of data in transit and at rest
* Secure authentication and access controls
* Regular security assessments and updates
* Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ezwaynetwork.com, and we will delete such information from our systems.

8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to use the App, you consent to the transfer of your information to the United States.
We ensure appropriate safeguards are in place for international data transfers in accordance with applicable laws.

9. Third-Party Links and Services
The App may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-Party Services We Use:
* Google Analytics
* Firebase

10. Push Notifications
We may send you push notifications to:
* Notify you of new messages, comments, or interactions
* Alert you about account activity or security issues
* Inform you about promotional offers and updates (if you opt in)
You can disable push notifications at any time through your device settings or App notification preferences.

11. Cookies and Tracking Technologies
The App may use cookies and similar tracking technologies to:
* Maintain your session and remember your preferences
* Analyze App usage and performance
* Provide personalized content and advertisements
You can manage cookie preferences through your device settings. Note that disabling cookies may affect App functionality.

12. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
* Right to Know: Request information about the personal data we collect and how we use it
* Right to Delete: Request deletion of your personal information
* Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data)
* Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at support@ezwaynetwork.com or call 1-877-399-2929.

13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
* Right to access your personal data
* Right to rectification of inaccurate data
* Right to erasure ("right to be forgotten")
* Right to restrict processing
* Right to data portability
* Right to object to processing
* Right to withdraw consent
Our legal basis for processing your data includes:
* Contract Performance: To provide the services you requested
* Legitimate Interests: To improve our services and ensure security
* Consent: Where you have given explicit consent
* Legal Obligation: To comply with applicable laws
To exercise your rights, contact our Data Protection Officer at support@ezwaynetwork.com.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
* Posting the new Privacy Policy in the App
* Sending you an email notification
* Displaying a prominent notice in the App
Your continued use of the App after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
eZWay Broadcasting, Inc.
Email: support@ezwaynetwork.com
Phone: 1-877-399-2929
Website: https://ezwaynetwork.com
For privacy-specific inquiries or to exercise your data rights, please include "Privacy Request" in the subject line.

By using the eZWay Application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.